Overview

In order for us to operate our business and provide our services to you, it is sometimes necessary for us to collect or process information about you. In general terms, this information will take one or more of the following forms:

  1. Information that you provide to us directly, such as in the situation where you complete an online form or send us a message via our website or social media;
  2. Information that is automatically sent to us by your computer’s internet browser when you visit our website, such as your computer’s technical address (or ‘IP address’) or information about which particular internet browser you are using and so on;
  3. Information about how you use our website or our services, such as which pages you visit, how frequently you visit the site and so forth.

This privacy policy sets out the detail of what information we collect, as well as how that data is used and protected.

Collection of information

We may collect personal information from you in a number of ways. This includes when you:

  • Indicate an interest in or take a service from us. This may include your contact details, date of birth, current license status, and payment method.
  • Contact us directly or indirectly with an enquiry, or in response to a communication from us, in which case this may tell us something about your preferences.

Use of information

What we will do

We may use your personal information for the following purposes, including:

  • In order to provide you with lessons you have requested
  • Assisting you to identify you when you contact us to make an enquiry. You may be asked for confirmation of personal details like your date of birth or address to confirm you are the right person
  • Responding to enquiries from you
  • Preventing or detecting fraud or loss where we are able
  • Communicating with you via the following means (including mail, email, telephone, text messages, or social media) regarding follow-up lessons, promotional offers, or new services and products
  • Conducting background checks with licensed credit reference agencies when applicable
  • In the case of a vehicle accident or insurance matter, and then only to relevant official organisations
  • Monitoring and recording communications We receive. This may be done for:
    • ensuring compliance with our legal requirements or our standard practices and procedures
    • to provide evidence of a transaction or contract entered into.

It is our standard practice to not send any unsolicited communications, unless people choose to opt in to receiving any direct marketing materials.

So our default is to not send you anything unless you choose that option. When you first provide contact information to us, we will give you the opportunity to indicate whether you would prefer to be contacted for marketing purposes. Furthermore, you can always send us an email at any time to change your preferences.

What we won’t do

Unless you have agreed otherwise, We will not:

  • Send you communications that we do not believe are related to your relationship with us
  • EVER disclose your personal information to other parties who do not need it for the purposes described in this policy
  • Sell/rent contact information lists to parties who do not need it for the purposes described in this policy

Disclosure of information

We may disclose information we hold about you where:

  • We have contracted those third parties for the purposes described under “Use of Information” above
  • Where legitimately requested or required for legal or regulatory purposes
  • As part of legal proceedings or prospective legal proceedings or
  • Otherwise with your consent.

We, and other third-party credit organisations, may also access information about you to:

  • Help make decisions on credit, or credit related and insurance matters for you and other members of your household; and
  • Check your identity to prevent money laundering unless other satisfactory proof of identity is provided.

Protection of information

We maintain strict security measures in order to protect your personal information. The procedures are constantly monitored and updated in accordance with the latest technology.

We may hold personal information overseas and in cloud storage where we are satisfied that the relevant providers and jurisdictions meet our security standards.

Access to personal information

The Privacy Act gives you the right to access and correct personal information held by us.

  • To query or access any personal information we hold, send us an email to gain access.

Please note that enqueries by other means such as phone or through social media, we will need to verify that you are the person authorised to obtain and update personal information. You will need to satisfy the identification requirements to be able to access or change information.

Cookies

By using our website you agree to the use of cookies, tags and similar technologies in accordance with this section.

Cookies are pieces of information that a website or application transfers to your device’s hard disk for record keeping purposes. They help us to understand how visitors use our website so we can develop and improve the design, layout and functionality.

Cookies can be used to inform and optimise based on your past visits to, or use of, our website. Our website does not advertise products and services from third parties. If you do not want us to deploy cookies into your browser, you can set your browser to reject cookies, or to notify you when a website tries to put a cookie on your computer. However, rejecting cookies may affect your ability to use some of the products and/or services on our website.

Any terms of use you agree to in relation to our website, which may include features like geolocation, will be in addition to, and take priority over, these terms.

Credit card details

In line with credit card data security standards, when you pay using a credit card online, your credit card information is not stored by us at all. We utilise the payment service Stripe for all credit card transactions and you can view Stripe’s data policy here.

For people located in Europe

This information lets you know how we will process your personal information as a data controller if you are based in the European Union (“EU”).

Where your details are provided to us in connection with providing or offering services to you, the following additional rights in accordance with the General Data Protection Regulation (GDPR) will apply in certain circumstances:

  • Right to access your personal information (Art 15 GDPR);
  • Right to rectify your personal information (Art 16 GDPR);
  • Right to request that your personal information is erased (Art 17 GDPR);
  • Right to restrict the use of your personal information (Art 18 GDPR);
  • Right to data portability (in certain specific circumstances) (Art 20 GDPR);
  • Right to object to processing of your personal information (Art 21 GDPR); and
  • Where you have provided your consent to processing (e.g. to receive information about products and services), you may withdraw your consent at any time by following the processes outlined in this policy.

Legal Basis for Processing under the GDPR

The following describes the legal basis for our processing of your personal information as required by Art 13 and 14 of the GDPR:

  • When you register your information online, such processing is necessary for the performance of our services, Art 6(1)(b) GDPR;
  • For sensitive data (including biometric data) as defined in the GDPR, we process such data on the basis of your prior consent, Art 9(2)(a) GDPR;
  • For non-sensitive personal information which we need in order to perform services, such processing is necessary for the performance of our services, Art 6(1)(b) GDPR;
  • With regard to other non-sensitive personal information, we process such information on the basis of our legitimate interest, Art 6(1)(f) GDPR, and our legitimate interest is to enhance our services;
  • When you communicate with us or sign up for promotional material, we process such data on the basis of our legitimate interest, Art 6(1)(f) GDPR, and our legitimate interest is to provide you with our promotional messages;
  • When we leverage and/or collect cookies, device IDs, location data, and other tracking technologies, we process such data on the basis of your consent, Art 6(1)(a) GDPR, and based on our legitimate interest, Art 6 (1)(f) GDPR, our legitimate interest is to provide you with better services or marketing;
  • When we aggregate data, such processing is either necessary for the performance of our services, Art 6(1)(b) GDPR, or we process such data on the basis of our legitimate interest, Art 6(1)(f) GDPR, and our legitimate interest is to provide you with better or customised services and marketing.

Further information

This Policy applies to personal information held about individuals. It does not apply to information we hold about companies and other organisations. The Office of the Privacy Commissioner has further details of the New Zealand Privacy Act and how it protects personal information in New Zealand.

Policy Changes

This policy is current at June 2021. We may make changes from time to time. Notice of any changes will be given by posting the updated Privacy Policy on our website. Your continued use of our products and services at following this notice will be taken as acceptance of the updated Privacy Policy.